Returns

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All standard products eligible for return must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@oakclubmfg.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Oak Club Mfg
Attn: Returns
RMA #
18 Otter Crescent  
St. Albert, Alberta T8N 6E7  
Canada  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange.  Note that only the original item price will be refunded, shipping costs paid on the item will not be refunded. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at hello@oakclubmfg.com to arrange a refund or exchange. 

Custom Orders

Custom orders are considered any order which contains any product which was not made available for purchase as a standard product on the company's website at time of order placement. Customized products/items are FINAL SALE and cannot be returned. Custom orders may be cancelled at any time prior to shipment with a restocking fee applied. Restocking fee structure for custom order cancellations is as follows. Twenty (20%) percent of the item(s) total cost if cancelled prior to design/renderings issuance. Fifty (50%) percent of the item(s) total cost if cancelled prior to material procurement/manufacturing. Eighty (80%) percent of the item(s) total cost if cancelled prior to shipment. 

Please Note: Sale items AND custom items are FINAL SALE and cannot be returned.     

Questions?

If you have any questions concerning our return policy, please contact us at hello@oakclubmfg.com 

Last updated February 13, 2020