FAQ - BLACK CLUB WEEKEND SALE
View these topics for answers to your common questions during our Black Friday sale!
Due to a spike in orders during our Black Club Weekend sale, you can expect increased lead times for both standard and customized products. Please allow 2-5 weeks for manufacturing of standard attachments and storage accessories, 3-6 weeks for standard racks and weight tree storage units, and 4-8 weeks for color or hardware size customized product orders.
Yes. Custom colors and/or custom hardware size standard products are eligible for discounts during the sale - however, the additional customization costs associated are not eligible for discount or eligible to count towards dollars in the tiered promotion structure.
Any custom designed product orders placed during the sale period are not eligible for discount or eligible to count towards dollars in the tiered promotion structure.
Please see below for further details on placing a customized order during our Black Club Weekend sale.
Typically custom color orders are handled by our team up front - however, to be sure you're able to take full advantage of the sale and limited product drops, please follow this process:
- Add desired items to your cart.
- Proceed to check-out.
- During the check-out process, describe the desired color(s) in your order notes before completing your order (ie: red body and gloss white handle for Klo step). Our list of available stocked colors can be found here.
- Our team will reach out to you via email in the coming week to finalize your color selections, and send you an additional web order to complete payment for the color customization.
Please note - custom colors incur an additional charge in the range of $60 to $100 CAD per color, and are charged on a per order basis. In addition, there is an increased production lead time for customized products. MagPins & MagPegs cannot be color customized.
Typically custom hardware size orders are handled by our team up front - however, to be sure you're able to take full advantage of the sale and limited product drops, please follow this process:
- Add desired items to your cart.
- Proceed to check-out.
- During the check-out process, identify the items which you would like manufactured in 5/8's hardware size. Please see below the items which are able to be hardware size customized, and their associated additional costs.
- Our team will reach out to you via email in the coming week to finalize your customizations, and send you an additional web order to complete payment for the hardware size customization. Please note - there is an increased production lead time for customized products.
Hardware customization incurs an additional charge as shown below:
- Alpha - $150 CAD
- Alpha-S - $150 CAD
- James 2 - not available to be customized
- Campbell - $60 CAD
- Jay-M - $60 CAD
- Klo Step - $60 CAD
- Cliff - $60 CAD
- MagPeg - not available to be customized
- Anchor - $60 CAD
This customization service is available for 5/8 inch rack hardware size utilizing a 3x3 inch upright only. 4 inch on center hole spacing is required for proper Alpha and Alpha-S installation. We are not able to accommodate any other hardware size customizations or upright size customizations at this time.
Scan the topics below for answers to our most commonly asked questions!
Due to high demand and constantly changing supply chain conditions, most of our products are manufactured on a built to order basis. Typically you can expect manufacturing lead times for standard attachments and accessories to be 1-3 weeks, and racks/storage units & trees to be 3-4 weeks. If you require items by a specific date, please contact our team prior to ordering so that we can confirm it will be achievable.
Yes! Alternative colors are available. Most basic and in-stock colors carry an additional cost of typically $60-$100 CAD depending on the product, and usually a 1-2 week additional lead time. If you have further questions on availability and costs of specific colors, or would like to place a customized product order, please contact our team directly.
Typically, yes we can. The cost to do so and the availability to do so differs from our standard products and depends on each individual product and our manufacturing loading at the time of purchase. Attachments that can be produced in 5/8 inch hardware carry a customization cost of typically $50-$100 CAD depending on the product, and usually a 2-3 week additional lead time. If you have further questions on customized hardware sizes, or would like to place a customized product order, please contact our team directly.
We produce many custom built products and not all of them are made available on the website as a standard product for purchase. If you have interest in purchasing a product you saw featured but not available for purchase as a standard item please contact our team directly for a quote.
Customized storage and rack solutions can vary greatly in cost from one client to the next. Each custom build is quoted based on individual design requirements including but not limited to overall size, features, colors, branding, etc., along with current market conditions and raw material costs. If you have interest in purchasing a custom rack solution please contact our team directly for a quote.
Likely, yes. Our online store will calculate shipping rates automatically for Canada and continental USA destinations. If you live outside of these countries and have serious interest in purchasing a product please contact our team directly for a shipping quote. Please note, shipments leaving Canada may be assessed brokerage, duty, taxes and/or other fees upon importation to the destination country. If applicable, these costs are the sole responsibility of the customer. Any shipments which are refused entry into the destination country and are returned to Oak Club will not be refunded the original and/or return shipping costs incurred.
The Freight TBD shipment method upon checkout indicates that your order's total weight has exceeded the limit of our online store calculator and will require a custom freight quote. Any orders submitted with this shipping option selected will be invoiced the actual freight costs at the time of order shipment. This invoice must be paid in full prior to the order being released to the carrier from our facility. If you would like a freight estimate prior to submitting your order, please contact our team directly. Please note, freight quotes depend heavily on market conditions and can fluctuate over time. A freight estimate given at time of order submittal may vary from the cost at the time of shipment.